Refund & cancellation policy

Applications are free

Submitting a launch-list response or Local Food Maker application does not create a charge. Approved applicants receive a private Stripe checkout link and see the amount and billing interval before entering payment information.

Canceling a recurring service

You may cancel future renewals at any time through the Stripe billing portalor by emailing info@ctxfoodtrucks.com. Cancel before the next renewal date to avoid the next charge. Cancellation normally takes effect at the end of the current paid period, and service remains available through that date.

Cancellation does not automatically refund or prorate the current month or year, except where required by law or expressly approved under this policy.

Before work begins

If you purchased a one-time setup service and ask to cancel before CTX begins the work, you may request a full refund. Tell us promptly so we can stop the work before it starts.

After service begins

Once profile setup, publication, managed updates, or another purchased service has begun, completed one-time fees and the current subscription period are generally nonrefundable. If CTX cannot deliver the agreed service or materially fails to provide it, contact us and we will review the circumstances and provide an appropriate remedy, which may include correction, service credit, or refund.

Duplicate or incorrect charges

Contact us within 14 days after discovering a duplicate or incorrect charge. Include the account email, charge date, amount, and a description of the issue, but never send a full card number or security code. We will investigate and refund confirmed duplicate or incorrect charges.

Refund timing

Approved refunds are returned to the original payment method through Stripe. Your bank or card issuer controls when the credit appears and may take additional business days to post it. This policy does not limit any refund or cancellation right required by applicable law.

Food purchases from listed businesses

CTX does not process food orders or hold money paid to independent sellers. Refunds for food, catering, delivery, or other purchases from a listed business must be requested from that seller under its own policies.

Get billing help

Email info@ctxfoodtrucks.com or write to CTX Food Trucks, 539 West Commerce Street #2676, Dallas, TX 75208. Include enough information to identify the account, but do not send sensitive payment information by email.